Emergency call system data transmission
For both the Mercedes-Benz emergency call system as well as the 112 emergency call system (EU eCall) data is transferred to the Mercedes-Benz emergency call centre or the public emergency services call centre.
Depending on the emergency call system More activated different data is transmitted to the appropriate emergency call centre.
Transmitted data according to activated emergency call system: Mercedes-Benz emergency call | 112 emergency call |
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Vehicle's GPS position data GPS position data on the route (a few hundred metres before the accident) Direction of travel Vehicle identification number Drive type of the vehicle (e.g. petrol, CNG, LPG, electric or hydrogen) Number of people determined to be in the vehicle Whether the emergency call was initiated manually or automatically Time of the accident Language setting on the multimedia system Whether Mercedes me connect is available or not This is a requirement for the option of forwarding the call to the Mercedes-Benz Customer Centre if necessary.
| Vehicle's GPS position data GPS position data on the route (a few hundred metres before the accident) Direction of travel Vehicle identification number Drive type of the vehicle (e.g. petrol, CNG, LPG, electric or hydrogen) Number of people determined to be in the vehicle Whether the emergency call was initiated manually or automatically Time of the accident
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If only the 112 emergency call system (EU eCall) is activated in the vehicle, the accident data is transmitted directly to the public emergency call centre.
For accident clarification purposes, the following measures can be taken up to an hour after the emergency call has been initiated:
The current vehicle position can be determined.
A voice connection to the vehicle occupants can be established.
Emergency call data can be called up.
For Russia: various functions, e.g. receiving traffic information, cannot be performed for up to two hours after sending an emergency call.
