you have access to a GSM network
the contract partner's GSM network coverage is available in the respective region
the ignition is switched on so that vehicle data can be transferred automatically
After confirmation, the multimedia system sends the required vehicle data.
The data transfer is shown in the display. Then, you can select a service and be connected to a specialist at the Mercedes-Benz Customer Centre.
Further information on Mercedes me connect, the provided service scope and operation is available at: Mercedes me connect interactive Owner's Manual (E-Class, from model year 2016)