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  • S-Class
  • Saloon long version
  • 12/2020
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Information on available emergency call systems
Two types of emergency call system are available to you in the vehicle:

  • Mercedes-Benz emergency call system

  • 112 emergency call system (EU eCall)

The Mercedes-Benz emergency call system is not available in all countries. You can find more information on the regional availability of eCall at: Mercedes-Benz emergency call system

The following applies for both emergency call systems:

  • The transfer of specific data is required for the intended function of both emergency call systems. This will be explained in the "Data transfer" section More.

  • Both emergency call systems are included as standard equipment in your vehicle and are activated at the factory.

  • The use of both emergency call systems is exempt from charges.

  • Both emergency call systems only function in areas in which the mobile phone network providers offer mobile phone coverage.

    For both systems, insufficient network coverage from the mobile phone network providers can result in an emergency call not being transmitted.

Differences between the Mercedes-Benz emergency call system and the 112 emergency call system (EU eCall)

Mercedes-Benz emergency call system

112 emergency call system (EU eCall)

  • The Mercedes-Benz emergency call system is permanently logged in to the mobile phone network.

  • Automatic and manual Mercedes-Benz emergency calls are transmitted to a Mercedes-Benz emergency call centre.

    In the event that the emergency call centre of the Mercedes-Benz emergency call system cannot be reached (e.g. due to a lack of network coverage), the 112 emergency call is carried out automatically.

  • If you decide on the 112 emergency call system (EU eCall) only, then the system only logs in to the mobile phone network after the triggering of a manual or automatic emergency call.

  • The 112 emergency call system (EU eCall) transmits automatic and manual emergency calls directly to public coordination centres.

The 112 emergency call system (EU eCall) in your vehicle meets the delegated regulation EU 2017/79. Proper and full functionality of the 112 emergency call system (EU eCall) depends on circumstances beyond the influence of Mercedes-Benz AG. This includes mobile network coverage and the technical infrastructure of the public reception centres in the respective countries.

Please observe that in the event of a repair genuine Mercedes-Benz batteries must be used which have been certified pursuant to the delegated regulation EU 2017/79 (Appendix I). Other manufacturers are also permitted provided their batteries are certified according to the delegated regulation EU 2017/79.

There is the option of deactivating the Mercedes-Benz emergency call system and using only the 112 emergency call system (EU eCall). Contact address for carrying out deactivation of the Mercedes-Benz emergency call system are the local dealers.

Mercedes-Benz recommends the activation of the Mercedes-Benz emergency call system for the following reasons:

  • In emergency situations when abroad, you can also get support in a language you speak.

  • Several transmission technologies are used to accelerate the transfer of the accident data and improve reliability of the transmission.

  • The Mercedes-Benz emergency call system is permanently logged in to the mobile phone network, which ensures faster placement of the emergency call and faster transfer of the accident data.

    Measures for rescue, recovery or towing away can then be initiated in quickly.

  • With a Mercedes-Benz emergency call, the accident data is only transferred to the public coordination centre with the approval of the customer.

    In the event of an automatically triggered emergency call in which there is no voice contact, the accident data is transmitted immediately to the public emergency call centre.

  • If the Mercedes-Benz emergency call centre is not available, the 112 emergency call is carried out automatically.

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