Mercedes-Benz emergency call system
112 emergency call system (EU eCall)
Both emergency call systems can help to save lives in the event of an accident.
The transfer of specific data is required for the intended function of both emergency call systems. This will be explained in the "Data transfer" section More.
The 112 emergency call system (EU eCall) in your vehicle meets the delegated regulation EU 2017/79. Proper and full functionality of the 112 emergency call system (EU eCall) depends on circumstances beyond the influence of Daimler AG. This includes mobile network coverage and the technical infrastructure of the public reception centres in the respective countries.
Mercedes-Benz emergency call system | 112 emergency call system (EU eCall) |
---|---|
| |
|
|
|
Please observe that in the event of a repair genuine Mercedes-Benz batteries must be used which have been certified pursuant to the delegated regulation (EU) 2017/79 (Appendix I). Other manufacturers are also permitted provided their batteries are certified according to the delegated regulation (EU) 2017/79.
You can find more information on the regional availability of the Mercedes-Benz emergency call system at: Mercedes-Benz emergency call system.
There is the option of deactivating the Mercedes-Benz emergency call system and using only the 112 emergency call system (EU eCall). Contact address for carrying out deactivation of the Mercedes-Benz emergency call system are the local dealers.
In emergency situations when abroad, you can also get support in a language you speak.
Several transmission technologies are used to accelerate the transfer of the accident data and improve reliability of the transmission.
The Mercedes-Benz emergency call system is permanently logged in to the mobile phone network, which ensures faster placement of the emergency call and faster transfer of the accident data.
Measures for rescue, recovery or towing away can then be initiated in quickly.
With a Mercedes-Benz emergency call, the accident data is only transferred to the public coordination centre with the approval of the customer.
In the event of an automatically triggered emergency call in which there is no voice contact, the accident data is transmitted immediately to the public emergency call centre.
Should the Mercedes-Benz emergency call centre not be available, the 112 emergency call is carried out automatically.