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  • EQV
  • 09/2020
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Permissible towing methods

In the event of a breakdown, Mercedes-Benz recommends that you have the vehicle transported instead of towed.

When towing away, use a towing rope or a tow bar with both axles on the ground.

If you notice that the vehicle has lost coolant, the vehicle must be towed away with a raised front axle or transported.

WARNING Risk of accident due to limited safety-related functions during the towing process
Safety-related functions are limited or no longer available in the following situations:

  • the ignition is switched off.

  • the brake system or power steering system is malfunctioning.

  • the energy supply or the on-board electrical system is malfunctioning.

When your vehicle is then towed away, significantly more effort may be required to steer and brake than is normally required.

Use a tow bar.
Make sure that the steering wheel can move freely before towing the vehicle away.
WARNING Risk of accident due to towing away a vehicle that is too heavy
If the vehicle being tow started or towed away is heavier than the permissible gross weight of your vehicle, the following situations may arise:

  • The towing eye may become detached.

  • The vehicle/trailer combination may even tip over.

Before tow starting or towing away a vehicle, check that it does not exceed the permissible gross weight.

Details on the permissible gross vehicle weight of your vehicle can be found on the vehicle identification plate More.

NOTE Damage due to incorrect connection of the tow bar or improper use of the towing device
Only connect the tow rope or tow bar to the towing eyes.
Do not use the towing eyes to recover a vehicle.
NOTE Damage due to pulling force being too high

Pulling away abruptly can damage the vehicles if the tractive forces are too high.

Pull away as straight, slowly and smoothly as possible.
NOTE Damage due to improper towing with a tow rope

If you ignore safety and protective measures when towing with a tow rope, this can result in damage to the vehicle.

Observe the following points:

Secure the tow rope on the same side on both vehicles.
Secure the tow rope to the towing eyes.
Do not exceed the legally prescribed length of the tow rope.
Mark the tow rope in the middle, e.g. with a white cloth (30 x 30 cm). This will make other road users aware that a vehicle is being towed.
During the journey, observe the brake lamps of the towing vehicle and maintain the distance so that the tow rope does not sag.
Do not use steel cables or chains to tow your vehicle.
NOTE Damage due to towing the vehicle at too high a speed or too far

Towing the vehicle at too high a speed or too far can damage the drivetrain.

Do not exceed a towing speed of 50 km/h.
Do not exceed a towing distance of 50 km.
NOTE Damage to the drivetrain due to insufficient cooling

If the cooling system is damaged, towing the vehicle can damage the drivetrain.

Have the vehicle towed with the front axle raised or have it transported.
NOTE Damage to the drivetrain due to unauthorised towing of the vehicle

Towing the vehicle backwards is not permitted as this can damage the drivetrain.

Only tow the vehicle forwards.
NOTE Damage from automatic braking

When Active Brake Assist, Active Distance Assist DISTRONIC or the HOLD function are activated, the vehicle brakes autonomously in certain situations.

To avoid damage to the vehicle, deactivate these systems in the following or similar situations:

During towing
In a car wash
NOTE Damage to the transmission when towing due to shifting into transmission position

If you open the driver's or co-driver door when towing, the transmission can shift into position and become damaged.

Shift the automatic transmission to position .
Do not open any doors during the towing process.
Permissible towing methods

Both axles on the ground

Front axle raised

Yes, no further than 50 km at 50 km/h

Yes, no further than 50 km at 50 km/h

If the transmission cannot be shifted to position , have the vehicle transported More. A towing vehicle with lifting equipment is required for vehicle transport.

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