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  • 03/2018
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Transmitted data Mercedes-Benz emergency call system

In the event of an automatic or manual emergency call, as well as for a 112 emergency call, data is transferred to the Mercedes-Benz emergency call centre or the public emergency services call centre.

The following data is transferred:
  • the vehicle's GPS position data

  • the last GPS position data on the route (a few 100 metres before the incident)

  • direction of travel

  • vehicle identification number

  • the vehicle drive type

  • the estimated number of people in the vehicle

  • whether Mercedes PRO connect is available or not

  • whether the emergency call was initiated manually or automatically

  • time of the accident

For accident clarification purposes, the following measures can be taken up to an hour after the emergency call has been initiated:
  • the current vehicle position can be called up

  • a voice connection to the vehicle occupants can be established

For Russia: various functions, e.g. receiving traffic information, cannot be used for up to two hours after sending an emergency call.