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  • Sprinter
  • Van
  • 12/2020
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Triggering a manual Mercedes-Benz emergency call
To use the SOS button in the overhead control panel:
press the SOS button at least one second long.
To use voice control:
use the LINGUATRONIC Call the Mercedes accident centre voice command More.
When the emergency call is made:
  • A voice connection is made to the Mercedes-Benz emergency call centre.

  • A message with accident data is transmitted to the Mercedes-Benz emergency call centre.

    The Mercedes-Benz emergency call centre can transmit the vehicle position data to one of the public emergency services call centres.

  • Remain in the vehicle if the road and traffic conditions permit you to do so until a voice connection is established with the emergency call centre operator.

  • Based on the call, the operator decides whether it is necessary to call rescue teams and/or the police to the accident site.

  • Under certain circumstances data is also transmitted in the voice channel to the Mercedes-Benz emergency call centre.

    This allows measures for rescue, recovery or towing to a Mercedes-Benz Service Centre to be initiated quickly.

If the Mercedes-Benz emergency call system cannot connect to the Mercedes-Benz emergency call centre, the emergency call is automatically sent to the public emergency services call centre.

If no connection can be made to the public emergency services, a corresponding message appears in the media display.

Dial the emergency number
112
on your mobile phone.
Ending an unintentional Mercedes-Benz emergency call
Select on the multifunction steering wheel.