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  • Sprinter
  • Van
  • 12/2020
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Transmitted data Mercedes-Benz with the Mercedes-Benz emergency call

In the event of an automatic or manual emergency call, as well as for a 112 emergency call, data is transmitted to the Mercedes-Benz emergency call centre or the public emergency services call centre.

The following data is transmitted:
  • Vehicle's GPS position data

  • GPS position data on the route (a few hundred metres before the incident)

  • Direction of travel

  • Vehicle identification number

  • Vehicle drive type

  • The estimated number of people in the vehicle

  • Whether the emergency call was initiated manually or automatically

  • Time of the accident

  • Language setting on the multimedia system

For accident clarification purposes, the following measures can be taken up to an hour after the emergency call has been initiated:
  • The current vehicle position can be called up

  • A voice connection to the vehicle occupants can be established

For Russia: various functions, e.g. receiving traffic information, cannot be used for up to two hours after sending an emergency call.