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  • EQC
  • SUV
  • 01/2021
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Towing the vehicle with both axles on the ground
Observe the notes on the permitted towing methods More.
Make sure that the 12 V battery is connected and charged.
Observe the following points when the 12 V battery is disconnected or discharged:

  • the drive system cannot be started

  • the electric parking brake cannot be released or applied

  • the transmission cannot be shifted to position or

In the following situations, only transporting the vehicle is permitted:

  • if the transmission cannot be shifted to

  • if the 12 V battery is disconnected or discharged

  • if the multifunction display in the instrument cluster is not working

  • if the Towing not permitted See Owner's Manual message is displayed

  • if the Top up coolant See Owner’s Manual message is displayed

  • if the Stop Switch engine off message is displayed

In such cases, transport the vehicle More.
NOTE Damage due to towing away at excessively high speeds or over long distances

The drivetrain could be damaged when towing at excessively high speeds or over long distances.

A towing speed of 50 km/h must not be exceeded.
A towing distance of 50 km must not be exceeded.
WARNING Risk of accident due to towing away a vehicle that is too heavy
If the vehicle being tow started or towed away is heavier than the permissible gross weight of your vehicle, the following situations may arise:

  • The towing eye may become detached.

  • The vehicle/trailer combination may even tip over.

Before tow starting or towing away a vehicle, check that it does not exceed the permissible gross weight.

If a vehicle must be tow-started or towed away, its permissible gross mass must not exceed the permissible gross mass of the towing vehicle.

Information on the permissible gross mass of the vehicle can be found on the vehicle identification plate More.
Towing away the vehicle
Fit the towing eye More.
Fasten the towing device.
NOTE Damage due to incorrect connection of the tow bar
Only connect the tow rope or tow bar to the towing eyes.
Deactivate the automatic locking mechanism More.
Do not activate the HOLD function.
Deactivate tow-away protection More.
Deactivate Active Brake Assist More.
Shift the transmission to .
Release the electric parking brake.
Remain in the cockpit during towing and observe the display messages.
Do not switch off the ignition while towing.
Do not open the driver's door or front passenger door; the transmission will otherwise automatically shift to .
WARNING Risk of accident due to limited safety-related functions during the towing process
Safety-related functions are limited or no longer available in the following situations:

  • the ignition is switched off.

  • the brake system or power steering system is malfunctioning.

  • the energy supply or the on-board electrical system is malfunctioning.

In such cases, do not tow the vehicle.
Transport the vehicle More.
NOTE Damage to the drive system
The vehicle may not be towed in the following situations:

  • the ignition is switched off.

  • the brake system or power steering system is malfunctioning.

  • the energy supply or the on-board electrical system is malfunctioning.

In such cases, do not tow the vehicle.
Transport the vehicle More.
NOTE Damage due to excessive tractive power

If you pull away sharply, the tractive power may be too high and the vehicles could be damaged.

Pull away slowly and smoothly.
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