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  • EQV
  • 09/2020
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Information about Mercedes me connect

Mercedes me connect is the connectivity product from Mercedes-Benz, that intelligently connects your vehicle with your smartphone, your tablet or your PC. You can then call up diverse information about your vehicle at any time, for example, or control specific vehicle functions remotely.

Mercedes me connect provides the following services, for example:
  • Breakdown Management (breakdown assistance call button)

    In the event of a breakdown, you can use the breakdown assistance call button in the overhead control panel to make a call to the Mercedes-Benz Customer Centre More.

    You can also select a menu entry in the multimedia system More.

  • Info call/General question about your vehicle (Info call button)

    Use the Info call button in the overhead control panel to make a call to the Mercedes-Benz Customer Centre More.

  • Mercedes-Benz Emergency call system (SOS button)

    Use the button (SOS button) in the overhead control panel to make a call to the Mercedes-Benz emergency call centre More.

  • Accident Recovery

    Accident Recovery is available for you as a supplement to the Mercedes-Benz emergency call system. If desired, at the conclusion of an emergency call, your call is forwarded to the Mercedes-Benz Customer Centre, so you can have your vehicle towed away to a Mercedes-Benz service centre, for example More.

The Mercedes-Benz Customer Centre and the Mercedes-Benz emergency call centre are available for you around the clock for the use of the services.

To use the services in your vehicle, the following conditions must be met:
  • Your vehicle is in an area with sufficient GSM network coverage.

  • The ignition is switched on.

Further information about Mercedes me and Mercedes me connect and the range of services offered can be found in the Mercedes me supplement at: Mercedes me connect Interactive Operating Instructions