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  • EQC
  • SUV
  • 01/2021
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Paying for charging on a route with Mercedes me Charge
Requirements:

  • The Mercedes me Charge service is available and subscribed to in the Mercedes me Portal.

  • You have registered with the service provider and the "Electric Intelligence Remote and Navigation Services" and "Mercedes me Charge" services are activated.

  • To select a charging station: the Electric Intelligence option is switched on in the multimedia system.

  • For authentication at the charging station: you have registered with your payment details for the payment of charging process in the Mercedes me Portal and the respective contract partner.

  • The Mercedes me app is installed on the external device (e.g. tablet or smartphone).

  • For charging stations without remote access, you have purchased an RFID card for the contracting partner.

This function is not available in all countries.

Multimedia system:
Navigation
Selecting a charging station
Observe the following information:

  • Read the notes on charging the high-voltage battery More.

  • Read the notes on charging the high-voltage battery at the charging station .

  • Before selection of a charging station: the data for the charging stations is based on the online content available from the respective third-party provider.

  • Observe the local information and conditions.

Tap on a symbol on the map for a charging station or on a group of symbols for several charging stations.
If a group of symbols is selected, select the charging station from the list.
The following information is displayed (if available):

  • Name of the charging station operator

  • Address of the charging station

  • Connector with availability and information about charging capacity

  • Opening times

  • Name of the charging station

  • Travel time and distance of the charging station from the vehicle

  • Authentication method

  • Payment method

  • Contact information of the charging station operator

  • General costs and charging costs

  • Estimated charging costs and your available energy volumes, if available

Calculate the route More.

If the function is available, the start/stop of the charging process can be selected.

Remote access to charging stations (start/stop)
In the app, select a charging station in the map menu.
Display the details using the widget (program symbol).
Select Start charging process.

The charging process starts. In addition, the payment agreement saved with the third-party provider is authorised.

Remote access is not available for some charging stations. In this case use your RFID card to activate the charging process (if available).

If required, enter the PIN for personalisation.
Confirm the action.
If required, select the connector ID from the list shown.

The selected charging cable connector is unlocked.

Start the charging process.

The start of the charging process is shown.

In the app, select Stop charging.

The charging process is ended.

Payment is processed automatically.

If data for third-party providers is available, you will receive this information:

  • Overview of the charging process

  • Estimated cost

There may be differences between the costs listed and the costs billed.

You can watch an animation on this topic via the following link:

Mercedes me Charge
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