a voice connection is made to the Mercedes-Benz emergency call centre.
remain in the vehicle, if the road and traffic conditions permit you to do so, until a voice connection is established with the emergency call centre operator.
on the basis of the call, the operator decides whether it is necessary to deploy rescue teams and/or the police to the accident site.
a message with accident data is transmitted to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre can transmit the vehicle position data to one of the public emergency services call centres.
in certain situations additional data is transmitted to the Mercedes-Benz emergency call centre.
This allows measures for rescue, recovery or towing to a Mercedes-Benz service centre to be initiated quickly.
If the Mercedes-Benz emergency call system cannot connect to the Mercedes-Benz emergency call centre, the emergency call is automatically sent to the public emergency services call centre.
If no connection can be made to the public emergency services, a relevant message appears in the display.
on the multifunction steering wheel.