The ignition is switched on.
The starter battery has been sufficiently charged.
If restraint systems such as airbags or seat belt tensioners have been activated after an accident, the Mercedes-Benz emergency call system may automatically initiate an emergency call.
a voice connection is made to the Mercedes-Benz emergency call centre.
a message with accident data is transmitted to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre can transmit the vehicle position data to one of the public emergency services call centres.
in certain situations additional data is transmitted to the Mercedes-Benz emergency call centre.
This allows measures for rescue, recovery or towing to a Mercedes-Benz service centre to be initiated quickly.
If your vehicle is equipped with an SOS button in the overhead control panel, it flashes until the emergency call has been completed.
It is not possible to immediately end an automatic emergency call.
If the Mercedes-Benz emergency call system cannot connect to the Mercedes-Benz emergency call centre, the emergency call is automatically sent to the public emergency services call centre.
If no connection can be made to the public emergency services, a relevant message appears in the display.
remain in the vehicle, if the road and traffic conditions permit you to do so, until a voice connection is established with the emergency call centre operator.
on the basis of the call, the operator decides whether it is necessary to deploy rescue teams and/or the police to the accident site.
if no vehicle occupant answers, an ambulance is sent to the vehicle immediately.